Poziom: B1/B2
Od wielkich domów towarowych po sklepy internetowe – zakręć kołem i porozmawiaj o zakupach i obsłudze klienta.
Pełna lekcja Let’s Talk: Shopping Experience – w sklepie
Big Stores and Shopping
- Have you ever been in a very big or famous store? What was it like?
- What are department stores like in your country?
- How do big stores today try to make shopping an experience?
- How does the design and layout of a store affect the shopping experience?
- Harry Gordon Selfridge wanted shopping to be fun, not just practical. Why do you think that was?
- Would you like to work in a department store? Why or why not?
The Customer Is Always Right
- Do you agree with the idea „the customer is always right”? Why or why not?
- Can you think of a situation where „the customer is always right” might not work?
- How important is customer experience in modern retail?
- Which stores you know offer a really good customer experience?
- Is customer experience more important than product quality? Why?
Retail Then and Now
- How have shopping experiences changed over the last hundred years?
- Do you think shopping ideas from the early 1900s would still work today? Why or why not?
- Which shopping innovation do you find the most interesting or impressive, and why?
- If you were a retailer, what strategies would you use to attract more shoppers?